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To get support you have to do two major things: collect information package and submit a task to the request tracker. Both are explained in instruction below. Please, follow it carefully:

  1. Enable logging

     Axxon Next (click to expand)
    1. Open Start -> AxxonNext -> Tools -> Logging; must be run with Administrative privileges (Run as administrator)
    2. Switch to Journaling levels
    3. Set following levels:
      Client — Info
      Server — Info
    4. Click OK.
    • Now Server being restarted.

     Axxon Intellect
    1. Shutdown Intellect, if running.
    2. Open Start -> Intellect -> Tools -> Advanced settings utility
    3. Open Intellect section
    4. In the Debug mode drop-down menu select Debug 4
    5. Click OK.
    6. Restart Intellect.

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  2. Reproduce issue
  3. Generate information package

     Axxon Next
    1. Open Start -> AxxonNext -> Tools -> Gathering system information
    2. Follow instructions
    • You will get 7z archive with system information

     

     Axxon Intellect
    1. Open Start -> Intellect -> Tools -> Collect system's data
    2. Follow instructions
    • You will get 7z archive with system information

     

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  4. Log in to JIRA (requires registration)
  5. Submit your request to SUPPORT project      Create now  
  6.  Attach information package to the task